FAQ's
Find the most frequently asked questions here. Questions and answers are divived into categories. Please click on a category to see all topics belonging to a specific category.
If you can not find the answer to your question, please contact us via the Support form.
Account & BillingI have not received an email confirmation with my login data
It is possible that you did not receive our confirmation email due to spam filters. In that case, your registration may still have been succesfull. If you do not receive an Email from our customer service within 1 working day after registration,
please send an Email by click here and ask for the status of your registration.
I have lost my login data, what should I do?
Can I see my CDR'S (Call statistics) online?
Inside the account area click on statistic, you have all your calls in real-time available.
When start the billing of a call?
Call charges take effect once you are connected to the telephone number you have dialled. If there is no answer or the line is engaged you will not be charged for the call.
How long are my credits valid?
Your credits will NEVER expire on gukPhone.
What payment methodes do you offer?
Available payment methods are Bank transfer, PayPal, Western Union, Moneygramm & Creditcard. You will find an overview of all your payments methods inside the account area.
Do I receive a Invoice?
Yes, after successful payment you will receive a Email which is your Invoice.
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